Service Centre Manager

The OPTRON Group is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds. Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enables customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, the software, hardware and services we supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics.

An exciting career opportunity is available for a Service Centre Manager, based at our Head Office in Centurion, Gauteng. The successful candidate will lead the Service Team, overseeing equipment repairs, customer and OEM interactions and reporting, while driving the growth and profitability of the Service Centre and ensuring exceptional customer service.

• Operations Management: Lead and execute the Service Centre's strategic and operational plans to ensure profitability, efficiency, and continuous improvement.
• Quality Management: Oversee end-to-end service delivery, including technical support, repairs, quality control, and compliance with manufacturer and ISO standards.
• Customer Management: Manage customer relationships and service excellence by resolving queries, improving satisfaction, and building long-term client partnerships.
• Administration Management: Ensure effective administration and resource management, including budgeting, stock control, reporting, and process optimisation.
• People Management: Lead, develop, and manage the team through performance management, training, recruitment, and fostering a high-performance, customer-focused culture.

• Matric and a Bachelor of Engineering, Bachelor of Technology or suitable equivalent qualification.
• Minimum of 3 years' experience in a similar management role.
• Technical skills and knowledge regarding the servicing of survey equipment, geospatial products and highly technical instruments.
• Understanding of OPTRON Group related industries, applications, solutions and customer requirements.
• Analytical and fault-finding abilities, creative thinking and problem solving.
• Strong leadership and management abilities.
• Able to meet the physical requirements to successfully perform the essential functions of this job.

The following will also be highly advantageous:

• An advanced technical knowledge of TRIMBLE products & services.
• Experience with Sage 300 (Service Manager) will be beneficial

The successful candidate must be able to align with the OPTRON core values as follows:

• Respect - have due regard for others & acknowledge our diversity.
• Integrity - doing the right thing, even when no-one is watching.
• Trust - have a firm belief in the reliability, truth and ability of others.
• Ownership - be accountable for our decisions and actions.
• Excellence - proudly committed to quality & success.
• Balance - work hard, play hard.

Market related remuneration and benefits.

Appointments may be made in line with our Employment Equity and transformation goals and targets.