TRAFFIC
Not Specified
Service Administrator
CVQuest
Job Description
Responsibilities 
- Act as the primary point of contact for service-related inquiries.
- Coordinate and schedule service appointments with clients and Service Manager/Branch Managers.
- Ensure all service requests are logged, tracked, and completed in a timely manner.
- Maintain accurate service records and reports for SLA clients.
- Assist in managing service contracts and ensuring compliance with service-level agreements (SLAs).
- Liaise with internal departments to resolve issues and improve service delivery.
- Provide administrative support to the service team, including preparing quotes and processing invoice packs and cost control.
- Manage Service Level Agreements, including technician schedules, contractual agreements, quality control, and service schedules.
- Handle customer complaints professionally and ensure timely resolutions.
- Manage subcontractor activities, including Smallworks scheduling and Subcontractor POs.
- Perform general administration duties.
About This Role
Career insights for Budget Analysts positions
Salary Benchmark
R46,920/month
R29,450 to
R68,616/month
Source: WageIndicator ZAR data
Key Skills for This Role
Critical Thinking
Mathematics
Active Listening
Complex Problem Solving
Judgment and Decision Making
Common Technologies
Microsoft Access
Microsoft Analysis Services
Relational database software
Microsoft PowerPoint
SAP BusinessObjects Business Intelligence
Microsoft Dynamics 365 Business Central
Oracle Enterprise Performance Management Cloud
Revelwood
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