Senior Trainer (External)

Job Title: Senior Trainer

Location: Johannesburg, South Africa

Working Hours: 27/4 including weekends and public holidays

Quantanite is a multinational business process outsourcing and IT consultancy company headquartered in London, with offices in Dhaka, Johannesburg, and a growing presence in the US. We partner with global clients to deliver innovative customer experience and digital solutions.

The Senior Trainer will play a critical role in driving learning and development across the business. This role combines advanced facilitation, instructional design, and AI driven digital learning to deliver impactful, scalable training solutions. The successful candidate will design and deliver engaging learning journeys, leverage technology for innovation, and measure training effectiveness to support business performance.

• Partner with leadership, team leads, and QA to identify learning needs aligned with client and business objectives.
• Design and deliver structured learning journeys (onboarding, upskilling, cross training) blending ILT, VILT, and digital learning.
• Facilitate engaging sessions using interactive methodologies, managing group dynamics to maximize learner participation.
• Deliver both micro-sessions and extended programs, ensuring consistent learner engagement.
• Coach and mentor learners beyond formal training sessions to reinforce capability growth.
• Develop and update training content, transforming technical/complex information into clear, learner friendly materials.
• Use rapid authoring tools (e.g., Articulate 360, Rise, Captivate) for content development.
• Leverage AI tools to create adaptive learning pathways, simulations, and microlearning modules.
• Apply AI in content generation, role play bots, and interactive scenarios while maintaining ethical standards.
• Track, analyze, and report on training impact through dashboards and ROI focused insights.
• Continuously research, recommend, and implement modern learning practices and technologies.

• Minimum 3 years' experience in training, learning & development, or instructional design.
• Certified Outcomes based Assessor and Moderator preferred.
• Proven expertise in adult learning facilitation and group dynamics management.
• Strong instructional design skills, with experience in storyboarding and content creation.
• Familiarity with AI powered LMS platforms and adaptive learning technologies.
• Skilled in data driven training evaluation and presenting insights to leadership.
• Excellent communication, stakeholder engagement, and report writing skills.
• Flexible and adaptable in a fast paced, client driven environment.
• Previous BPO/call center experience advantageous.

• Benefits: Health Insurance, Funeral Cover, Group Life Cover and Provident Fund.
• Training: Comprehensive technical and leadership training to support your growth.
• Career Growth: Opportunities for career advancement into broader technical operations or leadership roles.
• Work Environment: A supportive and innovative culture with a focus on teamwork, learning, and continuous improvement.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.