TRAFFIC
Gauteng
Senior Specialist: Business Development Aftersales Importer
Motus Corporation
Job Description
Purpose 
- Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.
- 3 - 5 years experience in a similar environment
- Bachelor s Degrees and Advanced Diplomas with NQF Level 07
- Industry legislative compliance/ knowledge.
- Conduct research and gather data to provide input to operational reporting and decision making processes.
- Conduct research to identify new opportunities/technologies which could result in better operational processes.
- Define standard operating procedures (SOP's).
- Provide expertise to identify and develop solutions to improve quality of processes and services.
- Provide specialist advice to enable planning for value added process improvements, initiatives and services.
- Analyse commercial performance of the service and parts department relative to set KPI's and where necessary, together with the dealer, develop improvement plans.
- Analyse the customer satisfaction index (CSI) performance and to assist, design and manage the implementation of action plans to achieve the CSI objectives.
- Ensure and monitor compliance to any current recall campaigns.
- Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
- Ensure that the dealer adheres to the Aftersales standards relative to service, parts and customer care.
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
- Drive service and parts sales profitability and turnover at dealer level.
- Manage the Goodwill and mobility expenditure within budget.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
- Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
- Manage the resolution of customer concerns at OEM or dealer level.
- Own and live up to company values.
- Participate in forums that positively contributes to knowledge improvement.
- Provide advice and support with the management of change and offer operational support where required.
- Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Identify skills gaps and recommend training needs.
About This Role
Career insights for Marketing Managers positions
Salary Benchmark
$157,620/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Learning
Active Listening
Critical Thinking
Reading Comprehension
Social Perceptiveness
Common Technologies
Airtable
Amazon Redshift
MySQL
CSS3
Drupal 10
Jakarta Server Pages
Adobe After Effects 2024
Flip
Marketing Managers Insights
Job Outlook
This career will grow rapidly in the next few years.
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