Senior Product Expert - CX Platform & Integrations

A leading global customer experience firm is seeking a Product Expert (Tier 3) in South Africa. This role requires problem-solving skills and a strong background in technical support for a range of integrations, APIs, and advanced configurations. The ideal candidate will deliver high-quality customer experiences across multiple applications, acting as an escalation point for complex issues while helping build deep product knowledge. This position offers ample opportunities for professional growth and a collaborative work culture.