TRAFFIC
Gauteng
Senior Contact Center BA - Strategy & Stakeholders
Magnus Consulting Solutions Pty Ltd
Job Description
A consulting firm in Johannesburg is seeking a highly experienced Business Analyst with at least 10 years in the field. The ideal candidate must have mandatory experience in Contact Centers and knowledge of use case diagrams, business and functional requirement mapping. An FTI certification is advantageous. Responsibilities include stakeholder engagement and presentation to executives. Candidates should ensure their CV includes relevant keywords for consideration.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365