Senior Brand Operations Lead - Quick Service Restaurants

Our well- established and growing client in the national franchise/ restaurant space, is seeking a commercially astute and operationally strong Senior Brand Operations Lead to drive and grow its Quick Service Restaurant (QSR) Brand across South Africa. This is a senior leadership role suited to an experienced professional who understands multi-site operations and the ability to build a profitable, sustainable brand.

• Relevant tertiary qualification in Business, Marketing, Operations or related field
• Minimum 5-8 years' experience in a senior multi-site or franchise management role within the restaurant, FMCG/retail or hospitality sector
• QSR/Fast Food exposure
• Strong financial acumen with proven experience managing budgets and P&L accountability
• Demonstrated experience in franchise relationship management
• Experience in new store development and site evaluation advantageous
• Strong leadership, communication and stakeholder engagement skills
• Strategic thinking with strong commercial orientation
• Results-driven with strong analytical ability
• Ability to influence and obtain buy-in at franchise and executive level

The Senior Brand Operations Lead will take full accountability for the performance, profitability and strategic growth of the whole QSR brand. This includes oversight of franchise operations, financial performance, marketing execution, new store development, compliance, and team leadership.

The successful candidate will work closely with executive leadership and cross-functional teams to ensure the brand remains competitive, consistent and customer-focused, while delivering strong financial returns.