TRAFFIC
Western Cape
Senior Booking & Customer Care Specialist
Teleperformance
Job Description
Teleperformance in Cape Town is seeking a Customer Service Agent responsible for delivering exceptional customer experiences. This role involves handling journey bookings, responding to queries, and ensuring compliance with information security standards. The ideal candidate will have at least 12 months of customer service experience and familiarity with booking systems. Working hours are rotational, requiring flexibility for 24/7 shifts. Join a dedicated team committed to excellence in service delivery.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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