Scheduling & Customer Support Virtual Assistant

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry level - the ideal candidate can think quickly, handle pressure, and operate independently without hand holding.

• Scheduling & Coordination (CORE)
  • Schedule swim instructors across multiple Florida regions
  • Ensure efficient route planning (minimize travel time between lessons)
  • Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
  • Make quick scheduling decisions in real time
• Customer Communication
  • Answer inbound calls professionally
  • Respond to parents via phone, SMS, and email
  • Maintain a high level customer service tone at all times
  • Handle follow ups and inquiries promptly
• System & Admin Support
  • Work within Go High Level (GHL) for:
    • Scheduling
    • Communication
    • Payments tracking
  • Use internal app to manage operations
  • Send messages, flyers, and updates to clients

• 3-4+ years experience in admin, scheduling, or operations
• Strong English communication (spoken + written)
• Comfortable handling phone calls with US clients
• Ability to work fast under pressure (real time scheduling)
• Highly tech savvy and quick learner
• Strong organizational + problem solving skills

• Familiarity with US geography (especially Florida)
• Experience with Go High Level (GHL)
• Customer service background (bonus if dealing with parents)
• Mature, relatable personality (e.g. can confidently handle "difficult" clients)

• You need constant guidance or training
• You struggle with fast paced environments
• You have a strong accent that may cause communication friction
• You are junior / entry level

• High potential to move from Part Time Full Time quickly
• Opportunity to support a growing franchise network

$700 - $800 a month

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM