Permanent - Customer Liaison Officer - Ekurhuleni (East Rand) - South Africa

City Ekurhuleni (East Rand)

Province Gauteng

• Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
• Prepare and send quotations to clients, accurately and timeously according to procedures
• Quotes and orders are correctly recorded on JDE and On-Base
• Quote conversions and open quotes are monitored and actioned as required
• Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
• Contact with key stakeholders is maintained regarding possible orders or status of proposals
• Follow up with Clients and Frontline Sales personnel to obtain orders
• All major quotations and tenders are followed up on and feedback provided to management.
• Process incoming orders correctly and accurately using the sales order procedure
• Orders are expedited on a daily basis with production units and communicated to the customers.
• All queries/complaints are handled to customer satisfaction
• Initiate, monitor and review SHEQSYS System - logging and investigating incidents and compliments.
• Prepare accurate and timely reports, including:
  • Quote status reports
  • High value quote reports
  • Open Job Status reports
• Preparation, typing and distributing of minutes, correspondence and emails as required
• Daily production meetings are attended and feedback distributed
• Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
• Assisting frontline Engineers with quotes and queries when not in the office
• Queries on debtors book updates and expediting are handled to satisfaction
• Commercial queries are dealt with as required
• LDN/LO approvals as per customer allocation

• Grade 12/Matric
• 3 years working experience in an internal sales/administration or client-facing role
• Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
• JDE (sales and inventory modules) will be highly advantageous.
• Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
• Ability to handle order inquiries, delivery updates, and customer complaints professionally.