Sales Operations Coordinator

Our client, a leading player in the engineering and manufacturing industry, is seeking a highly organised and commercially astute Sales Operations Coordinator to join their fast paced team in Illiondale, Edenvale. This is an exciting opportunity to become the central force behind a team of Technical Sales Engineers-driving structure, performance visibility, and operational excellence across the sales function. If you thrive in a role where discipline meets data, and coordination meets commercial impact, this position offers the perfect platform to make your mark.

• Sales Performance & KPI Management
  • Maintain and update weekly sales dashboards
  • Track individual sales performance vs targets
  • Monitor pipeline activity (quotes, opportunities, conversions)
  • Monitor pipeline coverage vs monthly sales targets, identify gaps and flag risks early
  • Prepare monthly performance packs for management
  • Follow up with Sales Engineers on commitments and actions
• Quote & Opportunity Management
  • Monitor outstanding quotations and ageing
  • Proactively follow up with Sales Engineers on high-value quotations to improve conversion
  • Follow up internally to ensure quotes are completed on time
  • Ensure correct margins and pricing structures are applied
  • Track quote conversion ratios per salesperson
  • Assist in improving quote quality and consistency
  • Maintain CRM accuracy and data hygiene
• Pricing & Commercial Control
  • Maintain pricing model including discount structures
  • Approve discounts within mandate
  • Escalate non-standard pricing requests
  • Support tender and large quote preparation
  • Track GP% trends across customers and products
• Sales Meetings & Coordination
  • Prepare weekly sales meeting packs
  • Record minutes and track actions
  • Ensure accountability on previous commitments
  • Coordinate quarterly reviews and planning sessions
  • Assist with sales campaigns and initiatives
• Customer & Internal Support
  • Act as coordination point between sales, procurement and management
  • Help unblock internal delays affecting customers
  • Identify process inefficiencies and propose improvements
  • Assist in onboarding new sales staff with systems & processes

• At least 3 years' experience in a sales admin/ sales coordination/ commercial support role
• Strong Excel/ reporting ability (non-negotiable)
• Experience working with ERP or CRM systems
• Ability to work with targets, KPI's and performance metrics
• Experience in engineering, manufacturing, industrial or distribution environment
• Exposure to pricing, margins or quotations
• Background supporting a sales team
• Diploma/ degree in Business, Commerce or similar
• Structured, assertive and organised person who can hold salespeople accountable
• Highly organised and detail-driven
• Comfortable working with numbers and performance metrics
• Confident communicating with strong personalities
• Commercially minded (understands margin vs turnover)
• Process-orientated and disciplined
• Naturally proactive - you chase, not wait