Sales & Guest Services Associate (South Africa Night Shift)

Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests can book a Lodgeur apartment just like they would a hotel-online, in minutes, with instant confirmation. Since 2019, we've hosted 20,000+ guests and earned 2,500+ five-star reviews. We're growing 50% this year and growing our team to support that growth.

We're looking for a detail-oriented Sales & Guest Services Associate to join our growing team and take ownership of our guest experience during South Africa night hours. In this role, you'll be the go-to person for handling inbound sales inquiries, managing guest communications across multiple channels, coordinating with our housekeeping and operations teams, and ensuring every guest has a seamless stay from booking through check-out. You'll work independently to solve problems quickly, follow established processes while identifying opportunities for improvement, and play a key role in maintaining the high standards that set Lodgeur apart in the short-term rental market. This position is perfect for someone who thrives on getting things done efficiently, enjoys direct guest interaction, and wants to make a measurable impact on a fast-growing hospitality company.

• Respond to inbound sales inquiries received via phone, email, online chat, and SMS

• Log guest information in our CRM and follow up through their preferred channel

• Create quotes for guests to book online-or manually create reservations when needed

• Help match guests with the right apartment based on their needs and stay dates

• Contact local companies, hospitals, and other organizations to promote Lodgeur's housing solutions

• Research local competitors and suggest improvements to pricing, service, or listings

• Provide fast, friendly support to current and future guests

• Help with check-in issues, payment problems, and apartment access

• Spot and flag suspicious activity like declined payments or risky bookings

• Upsell early check-in, late check-out, and other extras when available

• Ask guests for reviews and respond to feedback in a helpful, professional tone; keeping all review responses up to date

• Keep our guest-facing Help Center and internal SOP playbook up to date

• Escalate complex or urgent issues when needed

• Schedule cleanings and communicate with housekeepers

• Review cleaning photos and checklists to make sure apartments are guest-ready

• Track and report maintenance issues or missing items

• Monitor status of keys, open maintenance issues, and inventory levels

• Place orders for supplies when needed

• Ensure digital lock codes are accurate and synched

• Report connectivity issues and low battery levels

• Help prepare new apartments for guest stays

• Place and track orders for supplies, furniture, and equipment

• Follow up with vendors and update order status in our systems (e.g., delivered, delayed)

• Coordinate with the Ops team and photographer to schedule apartment photo shoots

• Create and update property listings in our systems and on platforms like Airbnb

• Set up new properties in our other tools, such as housekeeping and pricing platforms

• Follow up on unpaid reservations or guest balances

• Adjust pricing in our pricing software

• Help with reporting and light bookkeeping

• Assist the General Manager and founders with ad hoc projects

• You have 2+ years of experience in customer service, sales, or virtual assistant roles-preferably in hospitality or property management (bonus points if you've used Mews PMS)

• You're conscientious-you double-check your work and keep things organized

• You're detail-oriented and follow through on what you say you'll do

• You're adaptable, even when things change quickly or unexpectedly

• You're friendly and confident on the phone-not afraid to call guests or vendors

• You speak and write excellent English

• You're comfortable working with U.S.-based customers, including upset or high-stress guests

• You're tech-savvy and quick to learn new apps and systems

• You're reliable-your team can count on you

• You're looking for a long-term role with a growing company

Hourly Rate: $8 - $11

• Paid time off such as PTO, sick days, and vacation days

Remote (South Africa); 4pm-2am local time, 4 days per week