Sales Consultant - Lenasia

Sales Consultant - LENASIA

Branch Manager

To assist walk in, online and telephone customers in a timely, positive, friendly and efficient manner, maximizing the sales opportunity as per group Standard Operating Procedures.

• Implement all standard operating procedures adopted by the company in sequence.
• Provide accurate customer services through quality checks and follow up calls.
• Address customer concerns and resolve them in a timely and professional manner.
• Generate sales through direct face to face, electronic, or telephone contact and respond to customer inquiries promptly.
• Keep all regular and routine customers updated with regard to changes in products and services of the organization.
• Ensure priority customers are called daily before 8:30 am to confirm orders for the day.
• Meet and exceed sales targets and objectives assigned by Branch Manager.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward them onto sales supervisor or branch manager.
• Accurately capture cutting lists.
• Self improve in learning new product offerings and brushing up product knowledge on a daily basis.
• Ensure cutlists are signed by customers; if approvals are over WhatsApp or email, they must be printed and attached to the order.
• Identify the full potential of sales opportunities and upsell higher value products where appropriate.
• Promote slow moving and dead stock items as highlighted by branch manager.
• Update quotation tracker until order is confirmed and paid for.
• Find a minimum of 2 new customers per month and consistently look for new business opportunities.
• Maintain showrooms and label them correctly.
• Keep sales counters and workspace clean and tidy.
• Actively promote monthly broad sheet items and drive sales toward them.
• Respond to all customer queries received via email or telephone messages within two hours.
• Add all offcut sizes to Cutrite as a size/component.
• Use default PBC reply templates when replying to emails or online queries.
• Send all online query quotations before COB on the same day received.
• Assist all in store customers before leaving for lunch or going home in the evening.

• Computer literate in Google Apps and MS Office (Excel, Word).
• Deliver excellent customer service, externally and internally.
• Possess a good understanding of product knowledge with the ability to upsell and cross sell.
• Have at least one year of general sales experience.
• Ability to work individually and in a team.
• Own transport.
• Be energetic and confident.
• Willingness to work a flexible schedule and occasional overtime.

• Grade 12 qualification or equivalent.
• Sales certificate/diploma advantageous.

• Minimum 12 months experience in sales.
• Grade 12 qualification or equivalent.
• Fluent in reading, writing and speaking English.
• Good physical health.