Sales Business Development / Core Coordinator

South Africa

Responsible to serve smaller- and mid-sized customers through digital & voice channels (Core Accounts)

Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag-Lloyd

Handle incoming Sales related requests received by Core customers

Guide customers and help navigate our online solutions

Proactively reach out to core customers via phone/mail based on direction set by Area strategy

Anwer incoming Sales related telephone calls (via Contact Center)

Handle Sales related customer request (via Salesforce Case Management)

Work on leads & opportunities of local Core Customers in Salesforce

Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers

Handle quotation requests from Core Customers - when of interest of Hapag-Lloyd and not covered by online solution

Handle customer requests in an standardized way according to terms & conditions

Support with back-office activities like disputes of Core Customers, unrated shipments

Document outcome in Salesforce in a transparent way

Gather and share market information collected during customer interaction

Where not supported by digital solution - handle quotations that originated from a customer call with standard terms & conditions

Very good command of written and spoken English

Working knowledge of MS Office

Able to work well with others and follow guidelines

Customer oriented attitude with willingness to set limits