Sales and Fulfillment Specialist

An entity providing innovative educational solutions is recruiting a full-time remote Sales Specialist to drive predictable revenue growth across its STEM product portfolio. Working EST hours (2pm - 10pm South African Time)

This role combines outbound inside sales, inbound enquiry management, customer support and product fulfilment, ensuring a seamless customer journey from initial contact through to delivery. The successful candidate will manage a high-activity sales pipeline, support cross-functional collaboration with Sales, Marketing and Operations, and develop deep expertise in the organisation's STEM product offerings.

Reporting to the Sales & Marketing Leader, this position requires a proactive, detail-oriented professional who can balance revenue generation with operational efficiency and customer experience excellence.

• Drive consistent product revenue by managing inbound demand, executing high-activity outbound campaigns, and ensuring fast, accurate order fulfillment.
• Conduct outbound prospecting to schools, districts and agencies
• Execute targeted email and LinkedIn outreach campaigns
• Follow up on inbound leads and enquiries
• Schedule and lead virtual product demonstrations and webinars
• Prepare quotes and provide tailored product recommendations
• Manage opportunities, activities and notes within the CRM
• Achieve quarterly and annual product revenue targets

• Execute segmented outbound campaigns by industry or programme focus
• Work through assigned campaign lists systematically
• Follow defined sales cadences and messaging frameworks
• Provide feedback on campaign performance to Sales & Marketing leadership

• Manage and track all product-related leads
• Respond to inbound enquiries within 24 hours
• Convert qualified leads into quotes and confirmed orders
• Respond to product enquiries promptly and professionally
• Manage procurement lists, compliance documentation and order processing
• Prepare estimates and process customer orders
• Coordinate fulfilment with vendors
• Track deliveries and provide proactive customer updates
• Confirm delivery and gather post-sale feedback
• Maintain accurate CRM records for customers and fulfilment
• Issue invoices and monitor payment tracking
• Develop in-depth knowledge of STEM product offerings
• Stay informed on product updates and industry trends
• Recommend appropriate solutions based on customer needs
• Support development of product proposals
• Update product descriptions and information on the webstore
• Collaborate with Sales and Marketing on campaigns and messaging
• Assist in creating product videos and content
• Research and identify potential new vendors and product opportunities
• Manage the full vendor onboarding process
• Develop and maintain strong vendor relationships

• Strong written and verbal communication skills with an excellent customer service mindset.
• Highly organised with strong attention to detail and the ability to manage multiple tasks while following structured processes.
• Proactive, self-motivated and resourceful, with confidence in outbound sales activity and consistent follow-up.
• Strong problem-solving ability, including effectively addressing delivery issues and customer concerns.

• Minimum of 2+ years' experience in internal sales, customer success or sales support, with exposure to customer service and product fulfilment processes.
• Experience working with a CRM system (preferred) and proficiency in Google Workspace.

• Experience within the EdTech, STEM or K-12 education markets.
• Familiarity with quoting systems (QBO preferred) and procurement processes.
• Experience supporting virtual demonstrations or webinars.