Sales Adviser -Smart SME(CPT)

The Santam Direct Call Centre is currently recruiting Sales Adviser - Smart SME with both Commercial and Personal Lines experience.

The successful candidates offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment.

The successful candidates will be based in Cape Town.

• Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF).
• CPA and internal Sales processes.
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

• Minimum of 2 years of experience in short-term insurance.
• A valid regulatory exam certificate and short-term FAIS credits.
• Experience in personal and/or commercial products.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for helping others.
• A proactive attitude and the ability to work effectively in a fast-paced environment.

• There will be a probationary period of three (3) months, which consists of the following two phases:
• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during which progress will be measured against your ongoing ability to meet set target.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on providing clients freedom from worry. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.