TRAFFIC
Gauteng
Retention Support Lead - Customer Experience & Ops
Tracker South Africa
Job Description
A leading South African enterprise based in Randburg is seeking a diligent individual to lead its Outbound Retention Support team. This position requires overseeing customer cancellation processes, managing a team of consultants, and meeting performance targets. Applicants must possess Matric, relevant experience in contact centers, and strong leadership skills. The role offers opportunities for improving customer service and involves significant reporting and team management responsibilities.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.