Retail Supervisor

Our Johannesburg branch based in Kempton Park is looking for an experienced Retail Supervisor.

• Grade 12 Certificate or Higher.
• Excellent Communication Skills.
• Able to work under pressure and meet deadlines.
• Problem Solving Skills.
• Must be reliable and punctual.
• Strong organisational and planning skills, such and shift handover plans and execution.
• Vehicle and Fleet knowledge.
• 3 to 5 years operational & Retail distribution experience required.
• Microsoft office - proficiency - Word/Outlook/Excel/PowerPoint
• Finical & accounting fundamentals.
• HR & Payroll knowledge.
• Willing to work overtime.
• Own Transport.

• Follow all reasonable and legal instructions given to you by Senior Management
• Be polite, respectful and courteous to everyone you come into contact with
• Never respond aggressively or rudely, even if provoked
• Lead and motivate the Operations Team to ensure that they are perform efficiently and productively.
• Provide training for all operations staff
• Arrange regular meetings with the Operations Team to motivate, train and get feedback on issues experienced.
• Supervise and monitor the daily activities of all operational staff on Dayshift.
• Supervisor and monitor the daily activities of all operational staff on Nightshift
• Minimise and eliminate shortages / misroutes and damages.
• Ensure that a proper and accurate handover is done daily between Dayshift and Nightshift
• Disciplining of the staff in your department
• Supervise and monitor the performance of Staff members within your department
• Ensure that all daily, weekly and monthly reports required are accurate and submitted on time
• Ensure that all staff members are wearing full uniform every day.
• Assist the Customer Service Department with requests and queries to ensure overall Customer satisfaction.
• Always maintain a level of courteous professionalism in all communication and correspondence with Clients, Agents and Staff members.
• Monitor Over time.
• Ensure ERS is completed daily.
• Ensure 3rd Party Linehaul liaison and booking.
• Arrange direct loads for on-site loading
• Ensure Booking Clients are planned for per delivery, per date, per vehicle.
• Ensure all operational and systems compliance based on retail procedures.
• Monitor Zone Controllers and shift reports.
• P&L loss control on vehicles vs routing.
• Work hand in hand with Fleet manager / assistant to optimize fleet.
• Interdepartmental communication flow.
• Ensure KPI levels at 98-99% on time in full.
• Any reasonable work-related instruction from management.