Restaurant Manager

# Restaurant ManagerThis role forms part of the Food & Beverage team at Village n Life, based at Camps Bay Retreat in Camps Bay. The Role As Restaurant Manager, you'll steer the daily rhythm of the restaurant with confidence, clarity and a strong commitment to service. Your focus sits on steady operations, guest satisfaction, team performance and disciplined cost control, all within a fast-moving hospitality environment.You'll keep the dining room running smoothly, guide both Front of House and Back of House teams, uphold Village n Life standards and ensure every shift is organised with intention. With an eye for detail and a calm leadership style, you'll maintain service consistency, support events, oversee stock processes and contribute to a guest experience that feels polished and well-managed. Key Responsibilities Operations & Service - Maintain dependable service standards across the restaurant and guest touchpoints - Oversee dining-room setup, catering and table presentation - Communicate with service, kitchen and reception teams regarding reservations and events - Coordinate daily Front of House and Back of House operations - Respond effectively to guest complaints and resolve issues confidently - Supervise and organise shifts for service teams - Ensure sanitation, safety and operational regulations are met - Control operational costs and manage waste - Process payroll inputs and maintain operational records - Ensure staff work within established standards and protocols - Report on financial performance, inventory and personnel needs Aesthetics & Facilities - Maintain the F&B Aesthetics Manual - Maintain the F&B Facilities Management Manual Administration - Produce management reports as required - Sign off monthly income statements - Maintain F&B staff HR files and assist with HR-related tasks - Manage the events store and ensure accurate organisation Marketing & Guest Engagement - Recognise returning guests and maintain good relationships - Upsell F&B, accommodation and tourism services - Inform guests of specials and upcoming events - Ensure staff are fully briefed on promotions and events - Support VNL Leisure Club awareness Human Resources - Prepare weekly rosters and ensure contractual hours are met - Uphold grooming and uniform standards - Assist in recruitment and onboarding - Train and test staff on service standards - Conduct or support performance appraisals - Manage progressive discipline with HR - Maintain staff files Finance - Ensure quality standards are upheld throughout service - Maintain stock control systems - Sign off daily beverage counts and variance reports - Support monthly and annual budget tracking - Sign off staff hours and payroll adjustments Management & Leadership - Perform Duty Manager shifts as the senior person on property when required - Lead both FOH and BOH teams confidently - Manage stock takes, gratuity allocations and Micros reporting - Implement strategies to improve productivity and sales - Run special events with the Events Manager - Liaise with guests, employees, suppliers, licensing authorities and sales representatives - Ensure SOPs and policies are consistently followed - Ensure correct billing procedures and cash-up accuracy - Anticipate guest needs and respond proactively What We're Looking For - Grade 12; hotel school or accommodation training advantageous - Previous experience in a similar role within a 4/5-star environment - Strong understanding of restaurant operations and hospitality standards - Proficient in MS Office; Opera beneficial - Confident communicator with the ability to lead service teams - Strong judgement, problem-solving ability and calm operational thinking - Attention to detail with a focus on service delivery and cost control - Reliable, hands-on leadership suitable for a busy seven-day operation What We Offer - Competitive remuneration aligned with experience - A leadership role with visible impact on guest satisfaction and restaurant performance - Support from an established hospitality group - Growth opportunities within Village n Life Job Categories: Food & Beverage Job Types: Full-time Experience Levels: Mid level Job Locations: Camps Bay