Food Service Managers
What is a Food Service Manager?
Food Service Managers are professionals responsible for overseeing the daily operations of establishments that prepare and serve food and beverages. They work in a variety of settings, including restaurants, cafeterias, catering companies, and other food service environments. These managers ensure that food is prepared and served in a safe, efficient, and cost-effective manner while maintaining high standards of quality and customer service. Their role involves a combination of administrative duties, such as budgeting and staff management, along with hands-on responsibilities like supervising food preparation and service. Additionally, they are often tasked with maintaining health and safety regulations, managing inventory, and developing menus to attract customers. The success of a food service establishment heavily relies on the effective leadership and managerial skills of Food Service Managers.
Tasks
- Keep records required by government agencies regarding sanitation or food subsidies.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Maintain food and equipment inventories, and keep inventory records.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Technology Skills
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Word processing software
- Evernote
- Google Docs
- Microsoft Word
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Point of sale POS software
- ClubSoft Food & Beverage Point of Sale
- Dinerware Intuitive Restaurant
- Food Service Solutions POSitive ID System
- Restaurant Manager
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Analytical or scientific software
- Aurora FoodPro
- Culinary Software Services ChefTec
- IPro Restaurant Inventory, Recipe & Menu Software
- SweetWARE nutraCoster
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Inventory management software
- Army Food Management Information System
- Food Service Solutions FoodCo
- Gift Certificates Plus Giftworks
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Accounting software
- Food Services Solutions DayCap
- Intuit QuickBooks
Tools Used
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Notebook computers
- Personal digital assistant PDAs or organizers
- Cash registers
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Laser printers
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Personal computers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Skills
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Service Orientation
Actively looking for ways to help people.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Speaking
Talking to others to convey information effectively.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Less than high school diploma
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities
- Monitor activities of individuals to ensure safety or compliance with rules.
- Maintain regulatory or compliance documentation.
- Maintain operational records.
- Manage inventories of products or organizational resources.
- Resolve customer complaints or problems.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Job Outlook
Projected salary and job growth
$42990.0 - $101240.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.