Reservations Manager

A premier Inbound DMC based in the Upper Highway area is looking for an experienced Reservations Manager to be based at their head office. This person will be responsible for leading a team of 7 reservations agents, and take full responsibility for daily reservations operations across the luxury lodges in Botswana and Zimbabwe, while maintaining the highest standards of service and attention to detail to deliver exceptional luxury safari experiences for international guests.

• Matric
• Tertiary qualification in Hospitality, managerial or administrative; advantageous
• At least 3-5 years of previous reservations or hospitality management experience, non negotiable
• Luxury safari travel experience - very advantageous
• Strong leadership and organisational skills
• Must have previously managed a team - non negotiable
• Ability to travel occasionally
• Must be prepared to work after house duty phone on occasions, non negotiable
• Passion for African safari experiences and high end service

• Train, mentor, and support the reservations team
• Manage bookings, availability, and guest requirements
• Develop in-depth knowledge of all company lodges and experiences
• Maintain strong communication with lodges and internal teams
• Handle escalations and ensure high client satisfaction
• Manage excellent turnaround times to satisfy agents' needs in a timely manner