Reservationist

Pongola, South Africa Posted on 04/14/2026

A luxury game lodge in KwaZulu-Natal is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival. The ideal candidate will have a strong administrative background, excellent communication skills, and a passion for hospitality and wildlife tourism.

• Manage all reservation enquiries via email, telephone, and online platforms in a timely and professional manner
• Accurately capture and update bookings on the lodge's reservation system
• Provide guests and agents with detailed information regarding rates, availability, lodge facilities, and activities
• Prepare and send quotations, confirmations, and invoices
• Follow up on provisional bookings and convert enquiries into confirmed reservations
• Liaise with travel agents, tour operators, and direct guests
• Maintain up-to-date knowledge of lodge offerings, promotions, and policies
• Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests
• Assist with room allocations and maximize occupancy levels
• Handle cancellations, amendments, and refunds in line with lodge policies
• Ensure all guest information and preferences are accurately recorded

• Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment)
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• High level of attention to detail and accuracy
• Proficient in Microsoft Office and reservation systems (e.g., ResRequest, NightsBridge, Opera, or similar)
• Ability to work under pressure and manage multiple tasks
• Professional and well-presented

• Knowledge of the safari/lodge industry in KwaZulu-Natal
• Experience working with international travel agents and guests
• Strong sales ability with a focus on converting enquiries
• Problem-solving skills and a proactive attitude
• Team player with a positive and adaptable approach
• Passion for wildlife, conservation, and guest experience