Rent-to-Own Sales and Operations Coordinator

Sandton, South Africa Posted on 04/02/2026

To drive revenue growth and operationalefficiency within the Rent-to-Own division by managing sales activities,overseeing daily operations, and ensuring an exceptional customer experiencethroughout the rental-to-ownership lifecycle.

KeyResponsibilities

Sales &Business Development

• Promote and sell Rent-to-Ownproducts/services to new and existing customers
  
• Identify sales opportunities and activelygenerate leads
  
• Achieve and exceed monthly sales targets
  
• Build and maintain strong customerrelationships
  
• Conduct needs assessments and presentsuitable Rent-to-Own solutions
  
• Prepare and present quotations,contracts, and agreements
  

CustomerManagement

• Guide customers through the Rent-to-Ownprocess from onboarding to ownership
  
• Ensure clear communication of terms,conditions, and payment structures
  
• Handle customer queries, complaints, andescalations professionally
  
• Monitor customer accounts, includingpayment tracking and follow-ups
  

OperationsManagement

• Oversee daily operations of theRent-to-Own function
  
• Coordinate vehicle/product allocation,availability, and returns
  
• Ensure contracts, documentation, andcompliance requirements are accurately completed
  
• Work closely with finance on billing,collections, and account reconciliation
  
• Monitor stock/assets within theRent-to-Own fleet or inventory
  
• Track payments, arrears, and accountperformance
  
• Assist with credit checks and customerapprovals
  
• Ensure accurate record-keeping andreporting
  
• Prepare weekly/monthly performancereports
  
• Ensure all transactions comply withcompany policies and legal requirements
  
• Minimise risk through proper vetting andmonitoring of customers
  
• Enforce contract terms and managedefaults or repossessions where necessary
  
• Work closely with sales, operations, andfinance teams
  
• Provide training and support to teammembers where required
  
• Contribute to process improvements andoperational efficiency
  

KeyRequirements

Education& Experience

• Relevant qualification in Business,Sales, or Operations (preferred)
  
• 2-5 years' experience in sales,operations, or a similar role
  
• Experience in car rental, fleetmanagement, or finance/Rent-to-Own models is advantageous
  
• Strong sales and negotiation skills
  
• Excellent communication and customerservice abilities
  
• High level of attention to detail andadministrative accuracy
  
• Ability to manage multiple tasks and workunder pressure
  
• Financial acumen and understanding ofcredit processes
  
• Problem-solving and decision-makingskills
  

KeyPerformance Indicators (KPIs)

• Monthly sales targets achieved
  
• Customer satisfaction and retention rates
  
• Payment collection and arrears management
  
• Operational efficiency and turnaroundtimes
  
• Accuracy of documentation and reporting
  

PersonalAttributes

• Self-motivated and target-driven
  
• Professional and customer-focused
  
• Strong work ethic and accountability
  
• Ability to work independently and withina team