Remote Customer Service Team Leader - Ecommerce Complaints

A leading educational institution is seeking an experienced Customer Service Leader to enhance their customer service team's capabilities. This role involves managing a remote team to provide exceptional customer care and effectively handle complaints. Candidates must have at least four years of experience in team leadership within an e-commerce environment and demonstrate strong complaint handling and customer service skills. The ideal candidate will contribute to a positive team culture and ensure a customer-centric approach in all operations.