TRAFFIC
KwaZulu-Natal
Real-Time Team Lead - Develop & Drive WFM
Custom Connect
Job Description
A leading BPO firm in Durban is seeking a Real-Time Manager to lead their RTA team and ensure effective contact center operations across multiple accounts. The role requires strong people management skills, the ability to oversee real-time performance, and effective stakeholder management. Ideal candidates will have experience leading teams, emotional intelligence, and a genuine interest in workforce management. This position offers a chance to make a significant impact and develop leadership skills in a dynamic environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365