Real-Time Monitoring & WFM Analyst
Job Description
KingMakers in Cape Town is seeking a Real-Time Monitoring Analyst to enhance operational performance within our customer service environment. The role involves monitoring real-time activities and driving efficiency using data insights.
The ideal candidate thrives in a fast-paced environment and has a solid background in workforce management, preferably within a contact centre. This role requires strong analytical skills and a passion for using data to drive business improvements.
Join us to play a vital role in supporting our commitment to exceptional customer experiences while contributing to an innovative African business.
About This Role
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