TRAFFIC
Gauteng
QA & Problem Management Specialist - ITSM Excellence
Reflex Solutions
Job Description
A leading technology company in Johannesburg seeks a Quality Assurance & Problem Management Specialist to ensure service quality through systematic management of problems and quality assurance activities. Candidates should have 2-3 years' experience in a relevant IT role, with strong analytical skills and knowledge of ITIL practices. The role includes responsibilities for documentation of Standard Operating Procedures and engaging stakeholders to deliver continuous improvements across the organization.
About This Role
Career insights for Management Analysts positions
Salary Benchmark
$99,410/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Critical Thinking
Reading Comprehension
Complex Problem Solving
Judgment and Decision Making
Common Technologies
Apache Tomcat 10
Angular 17
ASP.NET Core 8.0
Airtable
Blackboard Learn Ultra
MySQL 8.0
Apache Kafka
Apache Maven
Management Analysts Insights
Job Outlook
This career will grow rapidly in the next few years.