Customer Service Representative (After-Hours)

We are an established commercial HVAC and refrigeration company based in Winston-Salem, North Carolina, with over 25 years of experience. We provide statewide service including installation, maintenance, and repair for heating, air conditioning, and refrigeration systems. As a 24/7 operation, we are committed to delivering reliable and responsive service to our clients at all hours.

We are seeking a reliable and professional Customer Service Representative (CSR) to handle after-hours customer support. This role is primarily focused on managing inbound and outbound calls and scheduling service appointments efficiently.

• Answer inbound customer calls during after-hours operations
• Make outbound calls as needed (follow-ups, confirmations, etc.)
• Schedule service appointments accurately using company systems
• Provide clear, professional, and courteous communication with customers
• Ensure all customer interactions are properly logged and documented

• Scheduling software: ServiceTitan
• VoIP/phone system for handling inbound and outbound calls

• Strong verbal communication skills in English (clear, professional, customer-friendly tone)
• Prior experience in customer service or call handling
• Ability to manage multiple calls and scheduling tasks efficiently
• Comfortable working remotely and independently

• Experience in HVAC, refrigeration, or similar service-based industries
• Familiarity with ServiceTitan (strongly preferred)
• Bilingual (English/Spanish) is a plus, but not required

• Prompt and professional handling of customer calls
• Accurate scheduling and coordination of service appointments
• Positive customer interactions and satisfaction
• Reliability during assigned after-hours shifts

$1,000 - $1,450 a month

We are a 24-hour business, and this role is focused on after-hours coverage:

• Full time: 5:00 PM - 1:00 AM (Eastern Time)

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle