People Operations Manager

Job Description - People Operations Manager (HOT0CKDP)

Hilton Garden Inn Umhlanga Arch, Umhlanga Durban 500200

A People Operations Manager is responsible for providing first class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

• Provide and deliver first class employee relations services to the hotel.
• Assist Human Resources Director with Human Resources strategy.
• Manage succession planning with senior managers during the bi annual appraisal process.
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances and capability.
• Support managers to ensure success of their teams.
• Ensure recruitment and selection process is adhered to and that appropriate immigration checks are carried out.
• Support the hotel with departmental training requirements.
• Ensure completion of management reports for head office and region.
• Control costs when possible and assist in meeting hotel/departmental financial targets.
• Ensure pay reviews, absence monitoring and wage queries are managed in line with company guidelines.
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation.
• Work with local organisations and schools to promote the hospitality industry.
• Assist and resolve team member and management queries.

• Previous HR managerial experience.
• HR qualification.
• Good communication and people skills.
• Committed to delivering a high level of customer service, both internally and externally.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure.
• Ability to work on own or in teams.

It would be advantageous for you to demonstrate the following capabilities:

• Knowledge of hospitality.