Patient Navigator

Position Purpose: To provide effective administrative support to the Clinical department, ensure operational efficiencies and achievement of departmental goals.

Experience: Minimum of 3 to 5 years relevant experience within Medical Scheme Administration Industry or similar.

Qualifications: Grade 12; Business Administration qualification or similar (preferred)

Key Performance Areas

• Follow procedures and cooperate with peers for best possible service delivery.
• To assist with workflow backlogs as required
• To collate reports and communications for disease management script and pathology reminders
• To assist with the capturing of pathology test results as and when required.
• To prepare health education materials for distribution and manage distributions lists
• To collate and format documents and reports according to the professional standard of the various PHA clients.
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement.
• Provide documentation and administrative support to stakeholders within the Service Level Agreements and turnaround times.
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities.
• Meet delivery objectives through working with other team members within and linked to the department / project
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery.
• To provide ad-hoc assistance where required

Knowledge

• Administrative processes and procedures within a Medical Administration or similar Industry.

Skill

• Possess strong verbal and written communication skills
• Demonstrates strategic and analytical thinking skills
• Success in managing multiple tasks, deadlines and priorities
• Ability to succeed in a dynamic and ambiguous working environment
• Ability to work well with others in a professional, collaborative and predictable manner.
• Excellent attention to accuracy and detail
• Excellent planning and organising skills
• Problem Solving
• Advanced Excel and MS Word skills
• Good numerical Ability
• Customer Focus
• Relevant systems knowledge and application

Note: Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.