Parts Team Leader M/F

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent. We must constantly find the most efficient mobility solutions for the greatest number of people. Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for aParts Team Leader M/F based :South Africa

The purpose of this position is to ensure achievement of new business objectives, sales targets and revenue growth generated through personal performance and the performance of the Parts team, best management practices are followed in all areas of responsibility regarding Parts sales procedures and actions, promoting a customer oriented service, to implement and uphold actions in line with company strategic vision, to maximize efficiency of the department and to operate the department profitably according to set targets

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

To assist with the overall responsibility to manage Parts Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication; maintaining compliance with company's personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).

• Overall responsibility to ensure quality of customer interaction and service (support and guide the Parts team in attracting and securing new business, developing partnerships with and tailor-made solutions for clients; evaluation of Parts Aftermarket sales team's development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
• Sound financial management of department in line with budget and company strategic objectives (ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, overheads and debtors are in line with company regulations and under control; ensure parts order processing happens fast and efficiently; ensure parts inventories / perpetual stock counts are done as per company policy).
• Plan, prepare, submit and ensure achievement of Parts department's budget.
• Preparation and presentation of weekly, monthly, and quarterly + ad hoc reports.
• Overall responsibility to ensure Parts team follows administrative procedures correctly.
• Manage development and performance of the Parts Aftermarket sales team; ensuring that the team maintain acceptable levels of coverage, growth, and profitability in their sales territories.
• Drive customer service excellence & ensure good relations and communication with customers.
• Grow department in line with company requirements.
• Ability to develop and implement operational innovation

• Matric, Grade 12 or equivalent qualification
• Proven experience and success in supervisory position in the material handling or related industry; minimum of 5 years' experience in similar position
• Suitable knowledge of parts / products - e.g., Compactor, Cranes parts; coupled with suitable knowledge and experience in parts sales management.