TRAFFIC
Gauteng
Outbound Customer Retention Specialist II
Fidelity Services Group
Job Description
Fidelity Services Group is looking for an Outbound Customer Service Retention Agent in Midrand. This role involves supporting customers through various channels and focusing on retaining clients who want to cancel services. Ideal candidates should have experience in customer service and contact centers, along with strong communication and problem-solving skills.
Join a dynamic team dedicated to delivering exceptional service and helping clients navigate their concerns effectively.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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