Ops Performance & Analytics Specialist

A leading marketing firm based in Cape Town is seeking an Operations Support Specialist to provide analytical and operational support for effective contact center functioning. Your role will involve monitoring performance metrics, preparing reports, and ensuring compliance with operational processes. The ideal candidate will have 3-5 years of experience in a BPO environment, advanced Excel skills, and a background in operations analytics. This position offers a unique opportunity to make impactful improvements within a dynamic team.