Operations Manager

The Operations Manager is responsible for overseeing and managing all warehouse and operational activities within the e-waste recycling business. This role ensures that operations are executed efficiently, safely, and in compliance with company standards and regulatory requirements.

A key focus of this position is maintaining strong operational controls, minimizing risk, and implementing effective fraud prevention measures. The Operations Manager will play a critical leadership role in supervising staff, optimizing processes, and ensuring accurate handling, processing, and reporting of materials.

This position requires a candidate who is willing to be based in remote locations across the Democratic Republic of Congo (DRC), Tanzania, Kenya, and Zambia, and is comfortable with relocation and frequent travel.

• Oversee daily warehouse and recycling operations, ensuring efficiency and productivity.
• Supervise and manage warehouse staff, including scheduling, performance, and discipline.
• Ensure proper handling, sorting, processing, and storage of e-waste materials.
• Monitor workflow and implement improvements to optimize operational performance.

• Lead, train, and develop operational and warehouse teams.
• Enforce company policies, procedures, and performance standards.
• Promote a culture of accountability, teamwork, and continuous improvement.

• Implement and maintain strict operational controls to minimize fraud and material losses.
• Monitor stock movement, weighbridge processes, and reconciliation procedures.
• Conduct spot checks, audits, and investigations where discrepancies arise.
• Ensure transparency and accuracy in reporting and documentation.

• Oversee inventory control processes, ensuring accurate tracking and reporting of materials.
• Ensure correct identification, classification, and handling of e-waste.
• Reconcile stock records and investigate variances.

• Ensure compliance with health, safety, and environmental regulations.
• Enforce the use of PPE and safe working practices at all times.
• Conduct safety inspections and ensure corrective actions are implemented.

• Prepare and submit operational reports, including productivity, stock, and risk indicators.
• Monitor KPIs and identify areas for improvement.
• Provide feedback and recommendations to senior management.

• Coordinate with procurement, logistics, and sales teams to ensure smooth operations.
• Oversee material inflow and outflow processes, including collections and dispatch.
• Ensure efficient use of resources, equipment, and transport.

• Bachelor's degree or diploma in Operations Management, Logistics, Supply Chain, or related field (preferred)
• Valid driver's license
• Willingness to relocate and work in remote areas across Africa

• 5+ years of experience in operations or warehouse management (recycling, mining, metals, or similar industries preferred)
• Strong leadership and team management experience
• Proven experience implementing operational controls and fraud prevention measures
• Strong analytical and problem-solving skills
• Ability to work independently in remote and challenging environments
• Excellent organizational and communication skills
• High level of integrity, accountability, and attention to detail

• Strong leadership and decision-making ability
• Operational efficiency and process improvement mindset
• Risk awareness and control-driven approach
• Resilience and adaptability in remote environments
• Results-driven and hands on management style

• Based in remote operational sites in DRC, Tanzania, Kenya, or Zambia
• Requires relocation and frequent travel between sites
• Exposure to warehouse and industrial environments
• May require extended working hours depending on operational needs