OPERATIONS MANAGER - GQEBERHA

Report directly to General Manager.

• Problem solving
• Excellent Planning and Organising Skills
• High Customer Orientation
• Financial & Business Management
• Stock Inventory Management
• Attention to Detail

• Ensure all operations are carried on in a cost-effective way and according to budget.
• Communication and monitoring of national financials for all sites.
• Preparation of flashes nationally.
• Assist the GM with coordination of dashboards, costings and ACB submissions to payroll.
• Sign off costings and weekly/monthly proforma invoices.
• Attend resourcing meetings and interrogation of daily resourcing.
• Assess incident-related claims daily and ensure timely payment.
• Check and control training costs that emanate from medicals and training (e.g., forklift licence renewal).

Support Operations and Services managers on complex operational issues; point of escalation; check and follow up on:

• Daily resource model to ensure all sites are adequately resourced.
• Attend weekly/monthly operational, service level improvement and regional meetings.
• Update and submit weekly/monthly site KPIs and management reports.
• Weekly meetings with senior service managers to discuss strategy and align on critical operational matters.
• Conduct road shows and site visits to audit compliance.
• Ensure value is added to clients and costs are reduced.

Assist the Executive and GM with client interactions with:

• Regional Operations Manager and Site Operations Manager levels when necessary.
• Weekly regional operations meetings, feedback sessions on operational matters and/or shortfalls.
• Road shows and site visits to discuss operations with Operations Managers and Regional Operations Manager.
• Serve as a link between the client and Bidvest Vericon executive.
• Escalate critical issues raised by regional operations managers to the executive.
• Ensure staff are aware of and instructed on expected work quality standards as per SLA.
• Continuously review project execution package, contract requirements.
• Communicate all delays, deviations, interruptions and task completions to the client as and when they occur.
• Arrange monthly client meetings to review and improve overall service delivery.

• Conduct monthly risk analysis highlighting possible risks identified in a process at the respective site, together with outcomes and counter plans.
• Ensure all sites conduct safety toolbox talks.
• Check compliance with audit findings and health and safety rules.
• Audit health and safety file to ensure compliance.
• Encourage and enforce reporting of near misses.

• Ensure all staff on site have been adequately trained in all aspects of site specific job descriptions.
• Conduct training need analysis on operational matters for all sites and ensure continuous training for staff.
• Assess quality of training and ensure refresher training as and when SOPs or JDs are updated.
• Drive submission of training matrix to relevant department.
• Identify supervisors and train them as 2 IC and ultimately service managers.

• Assist Executive, GM, Operations Manager, Senior Service Managers and Service Managers in preparing and conducting misconduct inquiries.
• Coaching and development of service managers to prepare for next positions.
• Attend CCMA cases to represent the business.
• Report critical IR and HR related matters to relevant managers.
• Perform initial screening for recruitment of operations managers, senior service managers, service managers and supervisors.
• Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits.
• Vet leave planning approved by Service Manager to ensure overall operations are not jeopardised.
• Matric / Grade 12.
• Computer literate: MS Suite (Excel and Outlook) is critical.
• 5 Years proven experience in operation management, warehousing/retail and/or supply chain.
• Operations management and logistics management or related qualification.
• Knowledge of Warehouse Management System.
• Knowledge of Six Sigma is an added advantage.

Appointments shall be in line with the Company's Employment Equity Policy.