Operations Manager

Location: Office Based - East London (Whitechapel)

The Operations Manager is responsible for ensuring Islam21c operations, systems and service delivery processes run efficiently, consistently and to a high professional and regulatory standard.

This role ensures case services, Panel operations, documentation systems and internal workflows are structured, scalable and compliant with organisational and regulatory requirements.

• Maintain SOPs, templates and operational frameworks
• Support implementation of new operational tools and systems

• Oversee operational readiness for Panel sessions and case delivery
• Coordinate operational workflows across case, admin and leadership teams
• Monitor service delivery standards and case throughput

• Support compliance with safeguarding, confidentiality and data protection standards
• Maintain audit ready operational and compliance documentation
• Support risk monitoring and mitigation processes

• Track operational KPIs and service delivery metrics
• Support preparation of operational reporting
• Identify risks, bottlenecks and improvement opportunities

• Operations, service delivery or programme coordination experience
• Strong systems thinking and organisational capability
• Strong problem solving and decision making ability
• Experience in regulated, case or service delivery environments
• Experience working with CRM or case management systems
• Experience managing multi stakeholder workflows
• Highly structured and process driven
• Strong accountability mindset
• Calm and solution focused under pressure
• High professional integrity
• Ability to work in a fully office based role
• Right to work in the UK