Operations Coordinator

Location: JNB ZAF Johannesburg, 16 Spier Street, Plumbago 1 Business Park, Kempton Park, 1619, ZAF

• Deals directly with clients, carriers, airlines, agents and other subcontractors to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)
• Communicate & correspond with other Company branches and agents for customer satisfaction and ensure excellent service execution
• Seek the most profitable mode of shipment yet meet customer's requirement for the movement of freight
• KPI adherence - SNI/LNR/Milestones/Un Billed Revenue/TMF Data Quality/ROTP/Credit Notes/POD Latency etc
• Ensure compliance in line with company and industry policies
• Other duties as assigned.

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight
• Vision abilities required by this job include close vision and the ability to adjust focus

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.

• Relevant industry experience required, strong operational and industry knowledge

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Bachelors or better in Business Administration or related field.