Operations Assistant

George, South Africa Posted on 24/04/2026

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

Scope of role

To provide day-to-day technical and operational support for server environment for both hardware and software. Work with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

• Support and train others to support Ontec systems including monitoring, diagnostics, troubleshooting, and repair;
• Help in defining system hardware and software specifications and configurations;
• Design, implement, upgrade, test and troubleshoot systems and applications at Ontec and customer locations;
• Define and maintain system standards, reliability and performance requirements for Ontec production operations;
• Recommend hardware and software solutions, including new acquisitions and upgrades;
• Administer and train others to administer production systems and applications, and document configurations and procedures;
• Maintain passwords, data integrity and file system security for the server environment;
• Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance;
• Document, report, track problems to appropriate vendors or departments

• Tertiary Engineering Qualification or equivalent (advantageous)
• Minimum 2 years technical industry experience (advantageous)
• Basic knowledge of meters and IoT devices and systems (advantageous)
• Proficiency in English, Xhosa and/or Zulu (written and verbal) advantageous
• The use of appropriate business language when communicating with customers
• Must have good analytical skills
• Skilled in MS Office (Excel, Word, PowerPoint)