Onsite Application Support Engineer (South Africa) - Midrand

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.

We are looking for enthusiastic professionals, with energy, who are results driven and have a can do attitude, who want to be part of a team of likeminded individuals delivering solutions in an innovative and exciting environment. As a Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self motivated engineer with a wide range of technical experience, the ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.

• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the services provided by Optasia to the customer projects that you will be assigned to work on.
• Take ownership of customer issues reported and see problems through to resolution within SLA target times.
• Work on a stand by basis outside of standard working hours to cooperate with counterparts when there is a need to deal with a system outage or system degradation.
• Work with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems and reduce the duration of customer impact and/or loss of services during major incidents and outages.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO and/or Optasia's teams.
• Act as an Optasia local single point of contact for service operations related matters and seek to accelerate progress of such matters.
• Participate in the technical meetings where Optasia's presence is required by MNO.
• Log and update the technical tickets properly in MNO's and/or Optasia's ticket logging system.
• Proactively work to identify ways to improve and streamline processes.

• Bachelor's Degree in computer science or a related field.
• 5+ years of working experience in a similar role.
• Hands on experience with SQL and/or Postgres databases.
• Hands on Linux and networking experience is required.
• Good written and verbal communication skills.
• Diligence and attention to detail, along with the ability to multitask and prioritize work appropriately.
• Strong technical troubleshooting skills and problem solving abilities. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Capability to understand the technical aspects of complex systems.
• Fluent in English.

• Experience in monitoring, alerting, and metrics systems (Nagios, Grafana, Kibana).
• Familiarity with containerization methodologies such as Docker.
• Familiarity with Atlassian Jira and Confluence.

• Competitive remuneration package.
• Extra day off on your birthday.
• Performance based bonus scheme.
• All the tech gear you need to work smart.