Network Operations Centre Engineer Level 1

Are you passionate about technology, problem solving, and keeping critical systems running smoothly? Do you want to start your career in a fast paced, always on global environment where you can learn, grow, and make a real impact from day one?

Derivco is looking for a Network Operations Centre (NOC) Engineer - Level 1 to join our high performing operations team.

Why Join Derivco?

At Derivco, we build and operate platforms that are used across the globe. Our Network Operations Centre is central to this mission-monitoring, responding, and ensuring seamless service delivery 24/7. This role is an ideal entry point for building a long term career in IT operations, infrastructure, and incident management.

As a NOC Engineer Level 1, you'll gain hands on experience supporting live production systems in a global environment. Your responsibilities will include:

• Monitoring live system dashboards and alerts to proactively identify potential issues
• Providing SLA driven, first line incident response in a 24/7 operations environment
• Following runbooks to execute remediation actions and restore services efficiently
• Communicating clearly with internal teams and external service providers during incidents
• Escalating complex or high severity incidents to senior engineers and Incident Commanders
• Maintaining accurate incident records, logs, and shift handover documentation
• Contributing to continuous improvement initiatives, runbook testing, and process updates
• Building a solid foundation in ITIL aligned incident management and operational best practices

All while developing the skills and experience needed to grow into more advanced network and platform operations roles.

We don't expect you to know everything-curiosity, commitment, and a willingness to learn are key:

• 2+ years' experience in IT operations, monitoring, or technical support
• Basic understanding of incident management, alerting, and escalation processes
• Exposure to (or keen interest in learning):
  • Network monitoring and routing concepts
  • Alert management tools and dashboards
  • AWS (awareness level)
  • Bash scripting, SQL, and automation fundamentals
  • ITIL 4 principles
• A Bachelor's degree in Computer Science, IT, or a related field (ITIL Foundation is advantageous)
• Strong communication skills and a collaborative, team player mindset
• Willingness to work shifts in a 24/7 global operations environment

• Hands on experience in a global, enterprise scale NOC
• Exposure to structured incident management, monitoring, and escalation frameworks
• Mentorship and continuous learning to support your career progression
• A collaborative, modern, and technology driven workplace
• The opportunity to directly contribute to platform availability and business continuity

If you're excited by technology, enjoy working in dynamic environments, and want to grow into a skilled operations engineer, we'd love to hear from you.

Apply now and become part of Derivco's always on success story.

Closing Date: 18 May 2026