Motor Claims Relationship Manager (Pretoria)

This role is based in the Motor Claims South Region, Cape Town.

Overall responsible for building, maintaining and managing professional relationships with the MBR's, in line with Santam's objectives, in the designated area. Provide technical support and deliver a high quality service in the claims value chain regarding the motor vehicle repair process and delivering superior client service.

• Monitor and control the following MBR's KPIs:
  • Smart Repairs: Smart repair technology, repair vs replacement
  • Support Assessing team
  • Manage and handle complaints
  • Apply business standards: Normalise Cost Ratio (NCR), Average Repair Cost (ARC), ARC plus Ancillary Cost (ACPC)
  • Utilise alternative and green parts: CAP, used and refurbished
  • Paint, Labour and Parts Ratio
  • Compare quotation differences: Quotations vs 1st Authorization, 1st Authorization vs FRC, Quotation vs FRC
  • Additional cost after FRC
  • System support for MBRs/Santam: Abuntex/Quoting solutions, Qapter Connect, AudaAudit, RPM, Parts Procurement Systems, AudaTarget
• Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
• Monitor and identify trends, agree action plans and monitor compliance
• Train, upskill and coach Motor Body Repairers
• Manage supplier capacity
• Create weekly and monthly reports for feedback
• Project and change management
• Manage catastrophic events

• Matric
• VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
• At least 5 years Motor Assessing Experience
• Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, and Parts Procurement systems. Abuntex Certified.
• Management Experience (advantageous)
• Supply Chain Management experience (advantageous)
• Stakeholder and Vendor Management experience (advantageous)

• Effective communication with internal and external stakeholders, MBR's and Assessors
• Effective crises management during workload changes
• People working skills
• Planning and organising
• Coping with pressure and setbacks
• High level of negotiation skills
• Performance management

• Results driven
• Excellent communication skills, written and verbal
• Excellent decision making ability
• Leading and supervising
• Good organisational skills
• Flexible and adaptable
• Client service focus
• Cultivates innovation
• Analytical thinking
• Influential
• Sound business acumen
• Coaching and development

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro inclusivity and fostering a workplace where everyone can thrive.