Mobile Solutions Analyst

Mobile Solutions Analyst Permanent

VI Support

Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose To ensure that targeted business benefits derived from the mobile solution are achieved and that correct technical integration between SAP and the solutions vendors are realised.

Key Responsibilities Systems and Project Management

• Liaise in communications between (Third party), VTM, Vector IT and relative principals as well other service providers.
• Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously.
• Provide feedback to all internal customers regarding systems.
• Assist in managing the communication process for changes; enhancements to the systems used.
• Responsible for procuring and managing all internal technical resources where and when required for the VTM department.
• Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates.

Data Administration

• Maintain the general data in both SAP and BH Office.
• Create and load questionnaires/audits in BH Office.
• Load promotional calendars in BH office.
• Draw, analyse and interpret reports from BH Office before reports are scheduled to be emailed to principal or internally regional managers and sales teams.
• Identifies Continuous Business Improvement opportunities within the business unit / business area.
• Implements enhancements as per business project's function.
• Assist in improving and streamlining business processes and preparing business process documentation.

Change Management, Training and Support

• Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels.
• Co-ordinate the change management and training requirements with BH Team as they provide training as part of their service.
• Facilitate mobile user involvement and system utilisation by identifying issues and finding solutions.
• Conduct trade visits to evaluate solution performance and user adoption in the field.
• Design and manage internal support programmes.
• Support managers' information requirements whether it be staff training; specific report requirements or audit requirements.
• Promote system usage, benefits and returns within VTM (including management).

Business Process Management

• Liaise with BH consultants and Vector IT team to refine business processes.
• Design and implement business for principal requirements to ensure uniformity and clarity of requirements.
• Provide the associated change management support to internal customers & VTM principals.

Technical Insight and Expertise

• Manage the GSM service provider.
• Manage internal networking and performance issues.
• Drive evolution of the mobile solution by reviewing best practice in local markets.
• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements.
• Review and analyse technical specification documents prior to sign off by the Applications
• Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realisation of the Business case and identified KPI's.
• Provide post-implementation support to all end-users.

Information and Data Management

• Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making.
• Ensure relative reports are subscribed and added to exec report for VTM management viewing.
• Share relevant data with management teams to enable reliable business decision making.
• Identify opportunities for improving on systems / processes related to the system.
• Similarly highlight areas for concern and address with relevant managers.

Administration

• Oversee filing and safeguarding of records within area of responsibility.
• Compile ad hoc spreadsheets when required.
• Compile ad hoc presentations when required.
• Process documents for inter-company charge outs.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.

Key Relationships Internal

• Senior Management teams across Vector.
• Group IT.
• Operational managers across the Business.
• Audit team.
• Cross functional project teams.
• Technical teams.
• Area sales managers.
• Sales representatives.
• Field marketers.
• Merchandisers.

External

• Brand department and all principal Customers.
• Mobile solutions service providers.
• External technical staff.
• Consultants.

Qualifications, Skills and Experience Required for the Job Qualifications and Experience

• Minimum of 5 years' experience within the relevant business function or information technology environment and Mobility.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Matric (Grade 12).
• Degree Information Technology / BCom Business Management.
• Valid Code EB drivers' license.

Skills and Competencies Knowledge

• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.
• Intelligence platforms and systems (SAP, VSC and AM).
• Working knowledge of:
  Outlook.
  Word (communication).
  PowerPoint (presentations).
  Excel (datamanagement/analysis and as a planning tool).
  Microsoft Project(optional).
  SAP and AM office.

Skills

• Planning and organizing.
• Project management.
• Verbal and written communication.
• Computer literacy (MS Office and especially proficiency in Excel).
• Report writing.
• Interpersonal.
• Logical thinking.
• Negotiation and influencing.
• Analytical thinking.
• Presentation.
• Organizational awareness.
• Presentations - compilation and analysis.
• It is important for the individual to have experience in mobility, to be analytical with great presentation skills. Know how to manage staff from a distance have great negotiation skills and interpersonal skills as he/she will be dealing with vendors and principals.

Behavior Standards

• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge change.
• Take accountability for results and people.

Attributes

• Initiative and assertive.
• Tolerant of stress and pressure.
• Creative.
• Proactive.
• Attention to detail.
• Deadline driven.
• Able to interact at all levels of the organization.
• Able to plan ahead and manage time.
• Able to priorities.

Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan. If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion . click apply for full job details