Medicross Clinic Manager Level 2

Ensure accurate segregation of duties. Ensure compliance to Company Policy and Procedure. Manage compliance to prevent repeat audit findings. Enforce a billing audit process. Ensure timeous monthly sign off on dummy payslips. Ensure the clinic has an updated register for all contracts (staff, doctors, suppliers, etc.) Uphold compliance to contractual obligations. Ensure daily back up of server. Ensure all staff understand the password protection policy. Register of all staff with access to software and relevant authorisation levels. Ensure correct system access is requested for new staff members. On termination of employment, follow up with revoking of access for the employee. Compliance to Occupational Health and Safety. Address queries, escalations and complaints within the defined SLA. Ensure appropriate follow up and resolution for all customer complaints. Maintain a customer friendly environment. Ensure all staff are trained on dealing with customers or patients. Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all times. Implementation of QMS within your clinic environment. Ensure full compliance to the statutory requirements, policies, procedures and professional standards pertaining to the different disciplines. Complete monthly CSA (Control Self Assessments) and action Non-conformance reports accordingly within the stipulated timelines. Conduct quarterly Management review meetings with an Agenda and Minutes post meeting. Ensure the accurate logging of IMS on system. Create and maintain a positive structured working environment where the differences of others are recognised, understood and valued so that all can reach their full potential and maximize their contributions to the organisation. Monthly meetings with all relevant staff to discuss operational and clinic challenges and provide feedback. Manage and control absenteeism and ensuring records are kept up to date. Approve timecards timeously on Kronos. Manage leave applications timeously. Ensure compliance to the relevant Policies and Procedures. Ensure effective communication within the clinic environment. Maintain retention of staff. Manage all disciplinary actions. Timeous and accurate submissions of all HR related forms. Arrange weekly meetings for clinic management staff. Identify training needs of staff and arrange appropriate training if needed. Arrange Induction program for all new employees. Execute the relevant micro - orientation program at clinic level for the new employee. Maintain attendance registers for all staff. Monitoring and measurement of deliverables for all staff e.g. meeting of deadlines, improvement of debtor book, etc. Provide timeous guidance and feedback to direct reports to support strengthen skill areas and leverage on potential. Ensure compliance to appropriate clinic staff ratio/skill mix. Ensure business continuity prevails should staff be on leave. Overall supervisory role on the daily operations of the clinic. Adopt an open door policy for staff and doctor engagement. Be visible to your staff, practitioners and patients. Participate in the panel interviews as part of the formal recruitment process. Manage the performance and delivery of all direct reports. Follow Company policies and procedures. Motivate your team to deliver optimally on responsibilities. Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager. Formulate action steps to close the gap between the ideal and actual state of competence. Pursue self - development in one or both of the following areas: Formal Studies Informal / self - studies Share knowledge with relevant team members. Follow agreed upon (authorised) action steps until desired competence is achieved. Be punctual and behave appropriately to the business environment. Minimum of 8 years' experience in Managerial role in healthcare, leading and managing large teams. Experience working in a business orientated and customer focused environment. Demonstrate high standards of achievements and the ability to work across multidisciplinary. Experience in budget development, management and tight cost control. Experience in the healthcare / medical aid industry. Good understanding of the healthcare industry. Computer literate - MS Word, Excel, MS Team, Outlook, etc. Proficient understanding on relevant legislation. Attention to detail, accuracy and exceptional organising skills are essential. Excellent verbal and written communication skills. Professional flexibility in working hours while supporting daily business operations. Will interact with internal and external customers through several different means. Travel to support the functions of the role may be required. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity.The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability.To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.