Manager: People Operations

We're on the lookout for energetic, self motivated individuals who share our passion for service in the banking industry.

Driving operational excellence behind every employee experience

At Capitec, People Operations sits at the core of how we deliver a seamless, compliant and scalable employee experience.

As the Manager: People Operations, you'll lead the engine room of HR-setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency.

This is a high impact leadership role responsible for enterprise wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes.

• Translate People Operations strategy into scalable operational plans
• Govern end to end employee lifecycle processes and workflows
• Drive consistency through SLAs, frameworks, and operating standards
• Lead enterprise HR compliance, audit readiness, and risk mitigation
• Own data governance frameworks and ensure POPIA and regulatory alignment
• Strengthen controls, validation processes, and data integrity
• Drive a digital first HR operating model
• Optimise HR systems (SAP SuccessFactors) and payroll integrations
• Lead automation, workflow optimisation and process re engineering
• Oversee payroll readiness and upstream dependencies
• Ensure accurate, audit ready payroll outcomes
• Own employee master data governance and data quality standards

• Lead a multi disciplinary People Operations team
• Partner with HR, Finance, Risk, IT and external providers
• Influence enterprise wide adoption of operational standards

Experience & Expertise

• 8+ years in HR Operations / People Operations / Shared Services in a medium to large organisation
• Experience leading complex HR operational environments
• Strong exposure to HRIS (SAP SuccessFactors), payroll, and integrations
• Proven track record in governance, risk and compliance
• Experience driving large scale automation and operational transformation

Knowledge

• HR lifecycle and operational frameworks
• Data governance and HRIS architecture
• Payroll processes, compliance and audit environments
• Process engineering / continuous improvement methodologies

What sets you apart

• Strong systems thinker with a detail oriented mindset
• Comfortable operating in complexity and driving structure
• Passion for optimisation, efficiency, and accuracy at scale
• Ability to influence at senior leadership and governance forums

This role ensures that every employee experience is built on a foundation of operational excellence-accurate data, compliant processes, and scalable systems that enable the business to grow confidently.

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.