Logistics Operations Supervisor Johannesburg

Do you have a passion for leading operational teams and ensuring seamless airfreight execution? Are you looking to make a meaningful impact in a dynamic, fast paced logistics environment? CEVA Logistics is seeking an experienced Airfreight Operations Supervisor to oversee daily airfreight operations in South Africa.

• Supervise and support the daily activities of airfreight operations staff (CSV, OPS, and warehouse interfaces).
• Assign workloads, monitor performance, and ensure operational tasks are completed accurately and on time.
• Provide coaching, guidance, and training to staff, ensuring adherence to operational procedures and SOPs.

• Manage import and export shipment flows, including pre-alerts, customs clearance, degroup releases, and deliveries.
• Ensure timely processing of HAWBs, booking confirmations, and milestone updates in tracking systems.
• Monitor exceptions, delays, and disruptions and implement corrective actions.
• Liaise with airlines, GHA, clearing agents and transport providers to ensure seamless operations.

• Ensure client requirements are met in line with customer SOPs.
• Handle escalations, complaints and service recovery to maintain high levels of customer satisfaction.
• Support key accounts and coordinate with Account Management for service reviews and performance discussions.

• Ensure accurate billing, accruals and cost capture for shipments.
• Monitor and minimise write offs, credits and financial discrepancies.
• Support process improvements and system optimisation initiatives.

• Track operational KPIs including on time delivery, customs clearance and SLA adherence.
• Prepare and present operational reports to management.
• Identify trends, risks and opportunities for continuous improvement.

• 3-5 years' experience in airfreight operations, preferably in a supervisory capacity.
• Qualification in Logistics, Supply Chain or a related field is preferred.
• Knowledge of airfreight management systems is advantageous.
• Dangerous Goods awareness/certification is advantageous.

• Strong knowledge of airfreight import and export operations.
• Leadership, coaching and team management capability.
• Strong analytical and problem solving skills.
• Effective communication and stakeholder management skills.
• Knowledge of customs procedures, airline regulations and shipping documentation.

• Self motivated with a proactive mindset.
• Strong ownership and accountability.
• Ability to work under pressure and manage multiple priorities.
• Collaborative and team oriented.
• Adaptable in a dynamic and fast paced environment.

We offer a competitive benefits package, opportunities for career growth and a supportive work environment where you can make a real impact.