Logistics Account Manager - Retention & Growth

Location: Nelspruit
Job Posting Title: Account Manager, Retention, Road Logistics
Time Type: Full Time

Manage client relationships in the existing allocated client base and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets.

• MS Office, Excel, PowerPoint (Intermediate)
• Advanced skill would be advantageous

• Matric (Essential)
• Tertiary Qualification is advantageous

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base.
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution.
• Proactively manage and monitor and present customer/KPI's through data quality processes.
• Become a part of an account focused cross functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self motivated and ability to use own initiative, with the ability to work without supervision.
• Well developed time management skills - ability to work to deadlines and with timetables.
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen - analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions.
• Ability to continuously review / refine processes to achieve the optimal solution.
• Strong administrative skills with high attention to detail.
• Strong business development skills.

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties - daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor's days of clients within the company's requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non discriminatory selection procedures will be followed. We use affirmative action measures to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.