TRAFFIC Western Cape

Leisure Groups Team Leader - Inbound Tourism

Tourismupdate

Job Description

Description

Leisure Groups Team Leader - Inbound Tourism. Office based in Cape Town Southern Suburbs.

Salary - market related (Negotiable based on experience & current earnings).

Lead Inbound Tour Operator operations, specializing in Southern Africa (South Africa, Botswana, Namibia, Zambia, Malawi, Zimbabwe, Mozambique).

Regular office hours. Excellent opportunity to join a reputable, established company.

Please note: Candidates with Flight Agency or Call Centre experience only will unfortunately not be considered.

Responsibilities / Minimum Requirements
  • Minimum 5 years' experience as a Leisure Groups Team Leader, leading a team of 7 consultants and overseeing all aspects of daily operations (ensuring policies, guidelines and budgets are maintained and training of new staff) - Inbound Tourism.
    • This role requires strict experience within Inbound Tour Operations / Destination Management, with strong knowledge of Southern African destinations and tour operations processes.
  • Experience in a tour operator environment, leading a team, product knowledge of Southern Africa, Tourplan, strong computer literacy and numeracy (able to understand quotes and budgets) - all strong advantages. Product knowledge essential - 3-5 star Hotels/Lodges across Southern Africa (Namibia, Botswana, Zimbabwe, Zambia).
  • Detail-oriented, able to multitask, delegate, motivate, work under pressure, meticulous, organized, effective written and communication skills. Experience negotiating rates is a plus. Resourceful attitude to solving problems.
  • French speaking a definite plus, but not a prerequisite.

Important: Applications that do not meet the above requirements will not be considered.

About This Role

Career insights for First-Line Supervisors of Non-Retail Sales Workers positions

Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening Management of Personnel Resources Monitoring Speaking Coordination
Common Technologies
Oracle Marketing Cloud Salesforce Platform Salesforce Sales Cloud YouTube Cisco Webex 8x8 Work Zoom Microsoft Dynamics 365