TRAFFIC
Gauteng
Lead, Home Broadband Operations & Customer Experience
MTN Uganda
Job Description
A leading telecommunications company is seeking a Senior Manager for Customer Operations in Roodepoort, Gauteng. This role involves driving operational excellence across the Home Broadband lifecycle, focusing on installation, assurance, and customer experience. The ideal candidate will have extensive experience in telecom operations and a strong background in leading diverse teams. This is a hybrid position, offering a competitive salary package and the opportunity to shape the future of broadband services.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365