Last Mile Operations Manager, ZA Operations

Job ID: Amazon Commercial Services (South Africa) (Pty) Ltd

Amazon strives to be Earth's most customer centric company where customers can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world class customer experience every time. We are looking for high potential, flexible, innovative, and forward thinking professionals to join our Operations team in South Africa.

Key job responsibilities

• As an AMZL Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, as well as deliver consistent, high quality operations outcomes for customers.
• With strong Customer Obsession and a high sense of Ownership, you will utilize your skills to manage safety, quality, productivity, and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention, Engineering, Quality Assurance, Human Resources and Delivery Experience to develop plans to meet operational business objectives. You will partner closely with Fulfillment Operations, Network Operations Centre and Supply Chain, as well as external delivery partners to ensure smooth daily operations.
• Own deployment of continuous improvement initiatives for network standards.
• Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement.
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy.
• Work in an environment that is subject to variable temperatures, weather and volume peaks.

A day in the life

• Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implement corrective actions.
• Manage emerging issues that may risk delivery operations, putting in place mitigations to protect customer promise and delivery experience.
• Prepare and contribute to weekly, monthly and quarterly business reviews.
• Respond to customer and stakeholder escalations.

About the team

South Africa Operations are a small, but mighty team powering our vision to be the most loved e commerce store in South Africa by delighting customers with the best, locally relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.