Key Account Manager

• Manage and support the key accounts team in delivering consistent, high-quality service to designated clients.
• Ensure effective execution of account management activities, strengthen client relationships, and drive delivery against agreed service levels.
• Contribute to client retention, operational efficiency, and overall service excellence by resolving routine client queries, coordinating internal resources, and maintaining accurate reporting within established policies, procedures, and performance standards.
• Drive an increase in average balance of a specific portfolio of assets as defined in the Financial Performance Report of the business.
• Drive an increase in average balance of a specific portfolio of liabilities (e.g., Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the business.
• Manage costs and expenses within an approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Build and maintain strategic relationships with internal and external parties to support the sales strategy.
• Maintain expert knowledge of relevant legislative amendments, industry best practices, and provide proactive advice and solutions to relevant stakeholders.
• Manage existing clients and grow the portfolio through contact and lead generation.
• Provide sales support efficiencies and services to ensure client retention.
• Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information.
• Comply with governance regarding legislative and audit requirements.
• Enter all qualified leads into the sales pipeline and maintain them on a daily basis.
• Track, control, and influence sales activities with the specific aim of increasing sales efficiencies.
• Develop materials and documentation, including minimum standards, templates, guidelines, FAQs and processes.
• Develop a deep understanding of technical trends, market, competition, and market trends.
• Research and identify new entrants in the relevant industries (mobile, payments, finance, etc.).
• Assess opportunities and threats from these entrants.
• Improve business decisions by providing accurate and reliable business intelligence information together with analyzing trends and data.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.

Closing Date: 06/06/26 - applications will no longer be accepted on or after this date.

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.